E-Mail: info@sicc.de | Tel.: +49 (0) 30 / 50 01 96-0

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Home » Legal » Privacy policy (EU)

Privacy policy (EU)

This privacy statement was last updated on 21. August 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.climatecoating.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Sex

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • Account name or alias
  • Sex
  • IP Address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • Account name or alias
  • Sex
  • IP Address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Date of birth
  • Sex

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.6 Deliveries

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • Account name or alias
  • Sex
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: 
Country: 
Purpose: 

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact STR Rechtssicher.Org UG (haftungsbeschränkt), via https://www.rechtssicher.org or extdsb@rechtssicher.org or by telephone on +49 4537 701185

11. Contact details

SICC Coatings GmbH
Wackenbergstraße 78 – 82
DE-13156 Berlin
Germany
Website: https://www.climatecoating.com/en/
Email: info@sicc.de
Phone number: +49 (0) 30 / 50 01 96-0

Annex

WPML

WPML uses cookies to determine the current language of the visitor, the language last visited and the language of the users who have logged in. As you use the plugin, WPML will share data related to the site via the installer. No data is shared by the user himself.

WooCommerce

This example shows basic information about what personal information your store might collect, store, and share, and who might have access to that information. Depending on the activated settings and the additional plugins used, the specific information that your shop uses will differ. We recommend legal advice to clarify what information should be included in your privacy policy.

We collect information about you during the ordering process in our shop.

What we collect and store

While you visit our website, we record:
  • Viewed products: Here we show you products that you have recently viewed.
  • Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs
  • Shipping address: We will ask you to provide this so that we can, for example, determine shipping costs before you place an order and to be able to ship the order to you.
We also use cookies to track the contents of your shopping cart while you are browsing our website.

Note: You should update your cookie policy with more details and link to this section here.

When you shop with us, we will ask you to provide information such as your name, billing and shipping addresses, email address and phone number, credit card/payment details, and optional account information such as a username and password. We use this information for the following purposes:
  • Sending information about your account and order
  • Response to your inquiries, including refunds and complaints
  • Processing Payment Transactions and Preventing Fraud
  • Set up your account for our shop
  • Compliance with all legal obligations, such as tax calculation
  • Improving our shop offers
  • Send marketing messages if you choose to receive them
When you create an account with us, we store your name, address, email address and phone number. This information will be used to fill in the payment information for future orders. We typically store information about you for as long as we need it for the purpose of collection and use and as we are obligated to store it. For example, we store order information for XXX years for tax and billing reasons. This includes your name, your e-mail address and your billing and shipping address. We also store comments or ratings if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide to us. For example, both admins and shop managers can access:
  • Order information such as products purchased, time of purchase and shipping address, and
  • Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to process orders, issue refunds and provide you with support.

What we share with others

In this section, you should list who you are sharing information with and for what purpose. This may include, but is not limited to, analytics, marketing, payment gateways, shipping providers, and third-party elements.

We share information with third parties that help us deliver our orders and services to you. For example --

Payments

In this sub-section you should list which external payment processors process the payments in your shop, since they can process customer data. We're using PayPal as an example, but if you don't use PayPal, you should remove this.

We accept payments with PayPal. During payment processing, some of your data will be passed on to PayPal. Only the information required for processing or making the payment is passed on, such as the total purchase price and payment information. You can view the PayPal Privacy Policy here.

WPML Media Translation

WPML Media Translation will send the email address and name of each manager, the assigned translator, as well as the content itself to the Advanced Translation Editor and the contracted translation services.

WooCommerce Multilingual

WooCommerce Multilingual uses cookies to understand the information in the shopping cart when using languages ​​in domains and to transfer data between the domains. WooCommerce Multilingual also uses cookies to identify the language and currency of each customer's order, as well as the language of reports generated by WooCommerce. WooCommerce Multilingual extends these reports by adding currency information.

WPML Translation Management

WPML Translation Management will send the email address and name of each manager as well as the assigned translator and the content itself to the advanced translation editor and the deployed translation services.

WPML String Translation

WPML String Translation will send all strings to WPML's advanced translation editor and to the deployed translation services.

Really SimpleSSL

Really Simple SSL and Really Simple SSL Add-ons do not process any personal data, so the GDPR does not apply to these plugins or the use of these plugins on your website. You can find our privacy statement here.

YITH Plugins

This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.